ROBERT W BOYD                            rboyd@qbon.com                    AIM aaglobe012         

Boardman Ohio 44512                         Pittsburgh Pa 15202                 robboyd.com

OBJECTIVE

 

 

I offer excellent computer help, database, and customer relation skills for a company that will allow me to maximize my knowledge and grow with the company.

WORK EXPERIENCES

 

June 2001 – Present      Self Employed                 Pittsburgh, Pa

Website development, owner, sales, Marketing

·          Owned half a dozen websites, including a Half.com storefronts where sales exceeded $1,000,000 a year.

·          Create Microsoft Access databases, SQL 2005, Use of FrontPage, Cold Fusion, Windows server

·          responsible for shipping/receiving along with inventory control and Purchase Orders and customer relationships.

·          Ran scripts by VNC connections on several computers

·          Maintain email list for customers, sending out shipping confirmation emails and answering customers emails for order status information.

 

January 2006 – 12/31/2008             Carolina GhostRiders LLC        Asheville, NC

President and sole owner

·          Negotiated insurances, including Workers Compensation, General Liabiltiy Insurance

·          Negotiated lease with City of Asheville for arena usage

·          Processed payroll for 18 employees, plus several independent contractors.

·          Pulled attendance reports, maintain budgets

 

April 2001 – Jan 2004      Wexford Health Sources              Pittsburgh, Pa

June 2003 – Jan 2004 Systems Admin, WAN/Telemedicine Assistant Administrator

·          Assisted with transformation to new accounting and medical maintenance system on a UNIX box in Chicago by VNC.  Involved transferring Access database data to a format to be put on the UNIX box.

·          Established procedures for security access to new system.

·          Assisted setup, scheduling, troubleshooting and repair of telemedicine and wan system through state of Pennsylvania.

·          Pulled reports and printed out vendor checks.

·          Setup over 125 DELL computer systems including formatting of hard drives, installing NOVELL network, XP desktops, and setup networking for desktop computers for the Pittsburgh, Florida offices.

·          Helped to setup Polycom video conferencing systems and setup video conferences for Pennsylvania and Florida using a secured network IP system.

 

 

April 16, 2002 -June 2003       Customer Service Rep/Computer Help/Database design

·          Answered phone calls from providers in regards to payment status and contract negotiations.

·          Helped to redesign database to allow takeover of Florida and Pennsylvania without increasing employees in the billing department.

·          Helped with computer repairs and network administration along with backups for the department.

·          Assisted the IT department by troubleshooting the claims and Contracting department desktop pc’s

 

April 4, 2001April 16, 2002     Temporary employee / Front loader

·          Updated database to speed up processing and better tracking of information.

·          Implemented policy and procedures to help scan paperwork to streamline operations and helped to reduce costs by tens of thousands yearly due to elimination of storage costs.

1996 – 2002                    Self Employed                 Pittsburgh, Pa

Trustee to real estate holdings

·          Familiar with land Trust companies and tax filings

·          Property purchasing, contracts, mortgages

·          Negotiated leases for tenants and maintenance contracts

·          Responsible for tenant evictions and property repairs

·          Negotiate mortgages and made sure payments were made and bills were paid, including payroll and investors

 

 

Sept 2000 – Jan 2001             US Post office                 Pittsburgh, Pa

Document encoder

·          Data entry with keystrokes averaging around 11,500 KPH

·          Keyed data that was displayed through a secured network

Sept 1998 – Dec 1999             Quest Diagnostics                  Greentree, Pa

Billing department / Data Entry

·          Keyed in medical records which allowed maximized cash flow using ICD-9 Coding.

·          Organized billing records for storage.

·          Improved work conditions by making suggestions that were implemented.

·          Keyed above quota 100% of the time with an average of 13,000 KPH.

1996 –  1998            Mellon Bank / IRS                                 Pittsburgh, Pa

Passports / Data Entry

·          Keyed in passports for US Government contract.

·          Keyed above quota 100% of the time with an average of 11,500 KPH.

Other work:            

I also have done other contract work for the following companies.

n     Sun TV and Appliance – Permanent Employee

n     US Federal Reserve Bank - Contract

n     Carnegie Museum - Contract

n     City of Pittsburgh Housing Authorities – Contract

n     Pittsburgh-Properties.com – Contract

 

Education

 

1990-2000            Community College of Allegheny County              Pittsburgh Pa

Various classes based upon interest and needs at the time.

n     Real Estate Practice

n     Real Estate Fundamentals

n     Real Estate Appraisal III

n     Business Marketing

n     Business Management

n     Computer Programming

n     Business and Social Law

n     FrontPage Web Design

1992                       Career Growth Enterprises                                       Greentree Pa

Real Estate classes for license

n     Real Estate Practice

Real Estate Fundamentals

1992                       Career Growth Enterprises                                       Greentree Pa

Real Estate classes for license

n     Real Estate Practice

n     Real Estate Fundamentals

INTERESTS

 

 

Politics, Computers, Real Estate, Website Design, database macros and queries, traveling extensively, including two month long trips to Mexico in 2004 and 2002, 

COMPUTER KNOWLEDGE

 

 

Windows Server 2000, 2003, Windows desktop XP, 2000, 98, NT, MS Office 2003, XP, including Access, Frontpage, Excel, Outlook, Peachtree, QuickBooks, Platinum, Cold Fusion, SQL, SQL Server 2005, entry UNIX on Kornshell platform